Refund Policy

- CANCELLATION & RETURNS -

• Can I cancel an order mid-process?

You cannot cancel an order once it’s prepared as we create customised pieces.

• Can I return an order?

You cannot return a piece but we can exchange it for you.

• What if I receive a damaged order?

The chances of receiving a damaged item is highly unlikely as we work on preparing and packaging each piece with extra care, however if you do receive something damaged we can exchange it.